Who is responsible
PIM-TNG OOD
- Privacy questions[email protected]
- General enquiries[email protected]
Privacy
Privacy policy
This policy explains how PIM-TNG OOD handles personal data when you visit pim-tng.com, contact us, or send us files as part of an enquiry.
If you are a PIM-TNG customer, data stored inside your PIM-TNG environment is covered separately by our Data Processing Agreement. In that case, you are the controller and PIM-TNG OOD is the processor.
When you visit our website
We keep the public website simple.
We do not use advertising cookies, marketing trackers or website analytics.
Cloudflare provides DNS, delivery and security for the site. As part of that service, it may process technical information such as your IP address, requested URL and browser information.
When you contact us
If you contact us, we use the information you provide to respond to you.
This may include your name, company, email address, message and any files you send.
If your enquiry is about evaluating or buying PIM-TNG, we process this information to take steps toward a possible contract.
For other enquiries, we process it because we have a legitimate interest in responding to people who contact us.
We do not sell this information or use enquiries to build marketing lists.
Files you send us
You may send us a spreadsheet, catalog export or similar file so we can evaluate your data or show how PIM-TNG would import it.
We use the file only for that purpose and delete our working copy when it is no longer needed.
Files sent as part of an enquiry are not added to a customer PIM-TNG environment unless we agree that with you separately.
Who else processes it
We use service providers to operate our website and communications.
These include:
- Cloudflare for DNS, site delivery and security
- our hosting provider for website infrastructure
- our email provider for messages sent to us
The providers used for customer PIM-TNG environments are described separately on our Trust page and in our Data Processing Agreement.
How long we keep it
We keep enquiries and related correspondence for as long as reasonably necessary to handle the conversation, maintain appropriate business records, or meet legal obligations.
Files provided for an import demonstration or evaluation are deleted when the work is complete and they are no longer needed.
You can also ask us to delete your personal data where the right to erasure applies.
International transfers
Some of our service providers may process limited technical or communication data outside the European Economic Area.
Where required, appropriate safeguards are used.
Data residency for customer PIM-TNG environments is handled separately. Customers choose their deployment region, and the available locations and backup arrangements are described on our Trust page.
Your rights
Depending on the circumstances, you may have the right to:
- access your personal data
- correct it
- ask us to delete it
- restrict how it is used
- object to processing
- receive it in a portable format
- To exercise these rights, contact[email protected]
You also have the right to complain to a data protection supervisory authority.
Customer data
Controller and processor
This privacy policy covers our website, enquiries and direct communications with PIM-TNG.
It does not cover the data stored inside a customer's PIM-TNG environment.
For that data:
- Controller
- The customer.
- Processor
- PIM-TNG OOD.
The details are set out in our Data Processing Agreement.
A question this page does not answer?
If you need to know how one particular kind of information would be handled, or you want to exercise one of the rights above, write to us and we will answer the specific question.